McDonald’s Mobile Order & Pay | McDonald’s (2024)

How do I know which restaurants are participating in Mobile Ordering?

If you turn on location services, will appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.

Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

How do I complete and pick up my order?

You can complete and pick up your McDonald's order at any participating restaurant listed in the app. When you arrive at the McDonald's restaurant you selected, follow the instructions in the app specific to your chosen pickup method: Curbside, Front Counter, Table Service, orDrive-Thru. These options may vary by restaurant and time of day. When you place your order in the app, your order is completed and the restaurant charges your registered payment card. Remember, never use the McDonald's app while driving! Order in the app safely and come to the selected McDonald's restaurant. Once you arrive, enter your Curbside spot or table number in the app. If you're picking up at front counter, simply head to the counter and if picking up at the Drive Thru, you’ll receive a code to provide when you arrive at your selected McDonald’s.

Can I add a McDonald’s deal or promotion to my McDonald’s Mobile Order?

If a Deal is available for redemption through MobileOrder&Pay, there is an “Add Deal to Mobile Order” button below thecodewhen viewing the Deal in the McDonald’s app. To redeem the Deal,choosethe“Add Deal to Mobile Order” button then customize the items in this order.Choose“AddToOrder” to add the Deal to your bag.Explore some of ourdeals and promotions.

How do I redeem points for free McDonald’s?

You can redeem with contactless ordering in the McDonald’s app by selecting Rewards, choosing the favorite you want to redeem and choosing “Add to Mobile Order”.

Can I redeem a reward and earn points in the same order?

Yes! You earn points on every eligible purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 100 points for every dollar you spend on eligible products.

What happens if I never check in or pick up my order?

Payment is accepted at checkout before you get to the restaurant. To get assistance for a refund, please contact the restaurant where you purchased your order. You can find their phone number using theRestaurant Locatoron our website.

Can I add an Arch Card®as a payment method?

You cannot register an Arch Card®for payment of mobile orders at this time.

How do I add, remove or edit payment information in the McDonald's app?

You can add or remove a card from the Checkout screen, or in the Payment Methods section found by selecting More in the menu, then selecting Profile. Follow the prompts on the screen, complete the required fields within the payment form and choose Save to add a new card. To remove a card, select edit then select remove for the payment method you want to remove.

How do I link my card for payment in the app?

Linking your card for more convenient payment in the app is easy. Simply,

Go to ‘Earn Points’ in the McDonald’s app
Select “Pay with Linked Card” at the top
Insert your card information and hit save

If you want to edit or replace:

Select ‘More’ at the bottom right
Go to “Profile”
Select “Payment Methods”

What if I have an issue with Mobile Order & Pay or want a refund?

If you experienced an issue with Mobile Order & Pay (excluding delivery) or are requesting a refund, please return to or contact the restaurant at which you made your purchase.

If you placed a McDonald’s app delivery order, first, check the Vendor Name to identify whether Uber Eats or DoorDash was handling your order, and please contact Uber Eats at: 1-866-987-3744 or DoorDash at: 1-833-510-0332. Orders placed via Uber Eats, DoorDash, GrubHub or Postmates directly should be addressed with those delivery partners for resolution.

Who am I purchasing my order from?

Most McDonald's restaurants are owned and operated by independent franchisees. Some restaurants are owned and operated by subsidiaries of McDonald’s USA, LLC. When you finalize your order at checkout, you are purchasing your order directly from the restaurant you selected.

What should I do if I suspect fraudulent activity on my account?

If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.

What if I was charged for a product that is not available?

TheMcDonald’s appwill label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will need to remove the unavailable product(s) before your order can be completed.

What forms of payment are accepted?

You can register Visa, MasterCard, American Express and Discover cards in the app. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in theMcDonald’s app.Payments with PayPal and Venmo are also available with Mobile Order & Pay.

What happens to my deal or reward if I cancel my order?

Applied deals will be available within 15 minutes of your order. Rewards will be available for immediate redemption.

Why are you collecting my email address?

Having a confirmed identity allows McDonald's to serve you as a customer better and helps to protect against fraudulent activity. If you are signed up to receive emails, we will also use your email address to communicate with you regarding the McDonald’s app, promotions we're running, charity or philanthropy events we're hosting and changes to food preparation.

Can I change the email address associated with my account?

You are not able to change the email address associated to your account in the McDonald’s appat this time.

FAQs

When you place your order in the app, your order is completed and the restaurant charges your registered payment card. Remember, never use the McDonald's app while driving! Order in the app safely and come to the selected McDonald's restaurant. Once you arrive, enter your Curbside spot or table number in the app.

Can you order through the McDonalds app and pay when you arrive? If the order don't process then yes,otherwise,the payment option on your app when you normally order will be charged if the funds are available. But if you want to use a separate card you may request that at the first window.

Customer convenience. With mobile ordering, orders and payments are completed via a smartphone or other device, meaning that customers only need to pick up the product at the place of business. In turn, customer wait times are significantly reduced.

If the order is not picked up within 2 hours, the paid order will be lost and will no longer be available for pick-up. Can I add deals or rewards to my McDonald's mobile order? All applicable deals & MyMcDonald's Rewards™ are available for redemption through Mobile Order & Pay.

You can complete and pick up your McDonald's order at any participating restaurant listed in the app. When you arrive at the McDonald's restaurant you selected, follow the instructions in the app specific to your chosen pickup method: Curbside, Front Counter, Table Service, or Drive-thru.

The majority of the time (6am to midnight) they accept cash.

You can only redeem one McDonald's deal per person, per visit.

Deals and Much More

With the McDonald's app, you'll get access to exclusive deals. Use the app to order ahead and pass the line with Mobile Order & Pay plus join MyMcDonald's Rewards to earn points on every order to redeem for free McDonald's.

We only accept credit/debit card for Pickup orders. We accept both cash at delivery & card payment for Delivery orders.

Download the app and get 'em with your first purchase of $1+.* Every $1 you spend earns 100 points, redeemable for free food. *Offer valid 1x thru the last day of month for first time app users at participating McDonald's. May take up to 48 hours to appear in your deals. Must opt in to Rewards.

Better Customer Satisfaction

Mobile ordering can significantly improve the customer experience. With the ability to order and pay from their own device, customers have more control over the ordering process, which can lead to a more satisfying experience.

Pay dates are bi-weekly, every other Monday.

Payroll gets cut on Sunday, with a full week of processing and checks issued by Monday the following week. *If you are a new hire, your first pay date will depend on your start date. Check with your manager to determine when your first pay date will be.

You may choose your payment method, either cash on delivery or by way of cashless modes of payment (such as, but not limited to: e-wallet, mobile wallet, credit, debit or prepaid cards, net banking, UPI apps, etc.).

Instant Pay is a bank card that allows you to access up to 50% of your pay after each shift! It is safe, secure, and completely FREE! You can use it anywhere and track your spending! Make every day payday with Instant Pay!